Leonard Hyman

I am a policy wonk with a keen interest in civic innovation, good governance, emerging technology, and digital media. My career has spanned the public, private and nonprofit sectors with an emphasis on technology and public affairs.

Audits

Audit of Vehicle Abatement: The City Could Improve Customer Service for Vehicle Abatement Requests
See press coverage on CBS, NBC, Fox, and Univision.

Audit of Towing Services: Changes to Contract Terms and Consolidated Oversight Could Improve Operations

Audit of 911 and 311: Changes to Call Handling and Increased Hiring Efforts Could Improve Call Answering Times
See press coverage on ABC7, NBC Bay Area, KRON4, Telemundo, and The Mercury News.

Street and Utility In-Lieu Fees: Transparency and Coordination Can Improve the Administration of Fee Programs

Development Partners' Work-in-Progress Reserves: Better Monitoring Can Ensure Reserves Align with Resource Needs

Real Estate Services: Better Tools and Coordination Can Improve Asset Management and Service Delivery

Writing

Behind the Good Intentions, It's Easy To See the Failings of the System describes the challenges facing applicants and departments in Los Angeles' civil service process. [The Commons]

U.S. To Scale Back Its Role In Internet Governance [TechCrunch]

Welcome To The Valley, Mr. President [TechCrunch]